Category: AI, Aged Care
BaptistCare partnered with QTX to implement Ask Nova, an AI-powered virtual assistant that streamlines staff support, automates routine tasks, and improves access to information across the organisation. The solution has helped reduce workload, improve response times, and allow care teams to focus more on delivering people-centred care.
Overview BaptistCare is a not-for-profit, Christian-based organisation operating across New South Wales , the Australian Capital Territory , and Western Australia . With a strong commitment to delivering people-centred care, BaptistCare provides a wide range of essential services, including: Residential Aged Care – Dementia care and palliative care delivered within BaptistCare facilities. Home Care Services – Supporting individuals to remain independent in their own homes. Retirement Living – Creating vibrant, supportive communities for people aged 55 and over. Community Housing – Providing safe, secure, and affordable housing solutions. HopeStreet – Supporting individuals and families facing poverty, homelessness, and disadvantage. As demand for services grew, BaptistCare sought an…