Transforming Reporting for Whiddon, Aged Care Industry Leader
Whiddon, a not-for-profit aged care provider, has a legacy of over 75 years, supporting 2,300 customers and employing more than 3,000 staff across New South Wales and Queensland. They offer a wide range of services, including community care, independent living, respite care, aged care homes, dementia care, and retirement villages.
QTX partnered with Whiddon to modernise their executive reporting processes, delivering data-driven solutions that have enhanced decision-making capabilities.
Whiddon sought to improve its decision-making process by implementing automated, real-time reporting solutions. The project focused on creating:
Real-time dashboards with critical performance metrics.
Seamless data integration via APIs to ensure accuracy.
A centralised reporting framework to eliminate manual effort.
Customised analytics tailored for executive use.
Training and documentation for long-term sustainability.
Previously, Whiddon’s reporting processes were manual, time-consuming, and error-prone, delaying critical decisions. These inefficiencies not only hindered operational efficiency but also limited the organisation’s ability to align performance metrics with strategic goals.
QTX conducted detailed stakeholder workshops to identify pain points and gaps in the existing framework. By leveraging Whiddon’s Azure backend and Power BI, dynamic dashboards were created to provide real-time insights. API integrations automated data pipelines, while standardised metrics ensured consistency across all reports.
The phased delivery approach allowed for incremental improvements, ensuring early value realisation and ongoing success throughout the project lifecycle.
The impact of this transformation was significant:
Reporting time was drastically reduced, with data visualisation and insights available in real-time.
Stakeholders now receive actionable information faster, enabling more timely and effective decision-making.
One stakeholder noted:
"We used to spend several hours each week collating data into spreadsheets for monthly reporting. Now, with the new automated reports, the process is completely streamlined and handled automatically."
This modernisation initiative has positioned Whiddon to make strategic, data-driven decisions that align with their mission of delivering high-quality aged care services.
"We enabled Whiddon to achieve standardised, automated reporting, delivering real-time insights and significantly improving decision-making efficiency."
Let QTX help your organisation achieve the same results. Contact Us Today to learn how we can support your journey to smarter reporting and better decisions.