Industry: Aged Care
HammondCare is a leading Australian not-for-profit provider delivering community care, residential aged care, dementia care, and health services, with a strong focus on person-centred care, governance, and innovation.
HammondCare community care staff needed quick access to critical client information before and during home visits, but key details were spread across multiple systems, care notes, assessments, and alerts. This made preparation time-consuming and increased the risk of missing important information.…
QTX partnered with HammondCare to develop an AI-powered “Ask Your Data” Voice Agent that provided frontline care staff with fast, secure access to client information. Using a Retrieval-Augmented Generation (RAG) approach, the solution enabled staff to ask questions in natural language via voice or…
The Community Care Voice AI Agent delivered measurable improvements for frontline care teams: Reduced pre-visit preparation time by providing instant access to critical client information. Improved staff confidence and safety with faster access to alerts, care context, and client-specific…