Industry: Aged Care
Our client is a not-for-profit provider operating 24 residential aged care homes and a growing home care service across metropolitan and regional communities. With more than 4,000 residents and clients supported by 3,200 staff and volunteers, The organisation is known for person-centred care and a commitment to dignity, safety, and social connection. As demand for services increased and regulatory…
Fragmented data and manual workflows: Clinical notes, vitals, incident reports, and staffing schedules were spread across multiple systems and spreadsheets. Staff spent significant time duplicating documentation, making it difficult to see a complete resident picture or act on early risk indicators.…
QTX partnered to implement a secure data and AI platform and co-design over 10+ AI applications spanning clinical, operational, and family engagement use cases. The foundation comprised a cloud lakehouse (Microsoft Fabric) integrated with the EMR, incident management, and HRIS via FHIR/HL7 APIs and…
Within 12 months of the phased go-live across all facilities, achieved measurable improvements in safety, efficiency, and experience: Clinical outcomes: 29% reduction in medication administration errors; 27% fewer resident falls in monitored units; 22% decrease in preventable hospital transfers;…