Industry: Aged Care
As a leading not-for-profit Christian-based care organisation, BaptistCare has been delivering exceptional, person-focused care to older Australians and people living with disadvantage since 1944. Its team of over 6,000 employees and 600 volunteers are committed to transforming lives, seeing every individual live well through a wide range of services, including residential aged care, BaptistCare…
BaptistCare faced a significant challenge with its Policies & Procedures management, particularly concerning teams’ efficiency and user experience. With the intranet powered by SharePoint, users were struggling with the search functionality, leading to complaints about undiscovered documents or even…
To address the challenge, BaptistCare initiated a Proof of Concept (POC) in partnership with QTX, involving building and training a model with all the organisation's policies. The team then built a Minimum Viable Product (MVP) and deployed it to beta users. Users were encouraged to provide feedback…
To address the challenge, BaptistCare initiated a Proof of Concept (POC) in partnership with QTX, involving building and training a model with all the organisation's policies. The team then built a Minimum Viable Product (MVP) and deployed it to beta users. Users were encouraged to provide feedback…