Industry: Aged Care
The client is a leading Australian aged care provider with more than 75 years of experience delivering residential aged care, home care, and retirement living services. Committed to enhancing quality of life through compassionate care and innovation, the organisation continually invests in technology to improve service delivery and support its workforce. Serving a diverse community, including many…
The client faced communication and operational challenges driven by language diversity, manual administrative processes, and the need for more personalised client interactions. Language barriers often impacted communication between clients and caregivers, while time-consuming documentation reduced…
QTX partnered with the client to develop an AI-powered Translation Agent that improved communication, reduced administrative effort, and enhanced the client experience. The mobile-friendly solution provided real-time speech and text translation across multiple languages and dialects, while…
The Translation AI Agent delivered measurable improvements across communication, efficiency, and client experience: 85% reduction in language barriers, improving communication between clients and caregivers. 70% faster form completion through automated documentation and data capture. 40% increase in…